Services

Travel Planning & Client Care

Handling of booking inquiries
Travel planning and quoting
Booking of additional services
Cooperation with external service providers locally and abroad
Exchange with guests over email / phone / chat
Complaint management and customer service
Update your customer database
Correspondence in spoken and written German, English and French

Marketing Coordination

Maintenance of websites and occupancy calendars
Online Marketing and Social Media
Optimization and development of digital touchpoints
Coordination and implementation of ads, mailings, and newsletters
Designing comprehensive and creative guest information
Cooperation with media partners

Project and Event Management

Project planning to project realization
Creative event management
Preparation, implementation, and follow-up of events
Assistance to partners, sponsors and participants
Administrative and organizational support
Evaluation and post-mortem analysis of your event

Office Tasks

Internet research
E-mail correspondence in German, English, and French
Correspondence with external service providers
Scheduling appointments
Meeting organization with agenda

Secretarial duties​

Skills & Knowledge

Linguistic proficiency
English: business fluent
French: business fluent
German: mother tongue
Frisian: mother tongue

 


IT skills
Operating system: Windows, iOS, Linux Ubuntu
Microsoft Office: Word, Excel, PowerPoint, Outlook
Other: WordPress, Wix, Drupal, Shopify, Shopware, CRM Software, Photoshop, Inkscape, Gimp, Canva, Trello, Google Docs, Google Analytics, Zoho, MailChimp, Toggl, Facebook Ads Manager, LinkedIn Ads, basic knowledge in CSS and HTML etc.

Are you using different software? I'm always happy to learn.

 

 

 

© 2018 by Ehlin Olufs-Pai | Impressum/Disclaimer & Datenschutz | AGB